What makes Five Thirty Somewhere a slow fashion brand?
At Five Thirty Somewhere, we are committed to producing high-quality garments with a focus on sustainability and ethical practices. We use ethical fabrics and natural dyes, and our production processes are designed to minimise waste and environmental impact. By embracing slow fashion principles, we strive to create clothing that is not only beautiful and timeless but also made with integrity and care.
Are your garments made to last?
Yes, absolutely! We believe in creating clothing that is not only beautiful and stylish but also durable and long-lasting. By using high-quality materials and craftsmanship, we ensure that our garments stand the test of time and become cherished pieces in your wardrobe for years to come.
Will the garment shrink post wash?
While all our fabrics are prewashed and pre-shrunk, a small amount of shrinking is still possible. We recommend washing with cold water as heat may shrink a natural fabric.
Will the product look the same as the images on the website?
Yes, we work very hard to ensure the imagery matches the product in reality. We try to keep the colour in image as close to the real one and there is usually almost no difference between the colour on your screen and the actual garment. However colour viewing differs in various gadget screens and its display settings, but we can assure you that the chances of there being a discrepancy is negligible.Occasionally, in naturally dyed or hand crafted garments, the colour may slightly vary. This is not an error or poor quality but simply a testament to the hand process.s possible for your customers.
Do you have a retail store?
We’re an online brand and sell primarily through our website. We do not have a retail space at this time.
Can you add a personalised note to the order?
Yes, absolutely. You can request for the same by mentioning this in the notes section while placing your order with us and we’ll be sure to include it.
Do you customise?
We are sorry, we do not offer customisations yet. If you face any difficulty in choosing your sizing, please feel free to reach out to hello@fivethirtysomewhere.com. Our team will be happy to assist you.
Could you please share the ready garment measurements (chest, waist, hip, length, bicep, sleeve length, neck depth, arm hole)?
Ofcourse! We would recommend scanning through our size chart as a first line of action. This should help you pick the right size. If you’re still unsure and want additional details, request you to write to us at hello@fivethirtysomewhere.com with specific styles you are looking to purchase and your body measurements in the email. We’ll be sure to get back to you at the earliest.
I need to update my order details ( Size / product/ delivery address and/or contact details ). How do I go about it?
If you have ordered the wrong size/ product , we will be able to change it if you make a request within 24 hours after placing your order with us. After this time it will be difficult for us to accommodate your request as the product would have moved into production.
If you need to update your delivery address and/ or contact details, please write to us at hello@fivethirtysomewhere.com at the earliest opportunity . If the order has not been dispatched, we would be happy to update these details for you.
I’m unable to make the payment to complete my purchase..
This may happen due to technical reasons like down time with the bank, extended time lapse etc. We would recommend that you try again. If the issue persists, please write to us at hello@fivethirtysomewhere.com with the garments you’d like to purchase, your preferred size for each and the delivery pin code. Once we receive your request, we will send you a payment link to complete your purchase.
When will a style be back in stock?
Restocking of products is highly dependent on customer demand and fabric availability. If we’ve received enough requests and the fabric is available to reorder, we do bring it back. Given the nature of our process, it’s hard for us to say if something will be back in stock unless it’s already been confirmed.
Brand listing / Wholesale orders
We would love to collaborate with multi- brand outlets and online marketplaces that resonate with our work philosophy. Please write to us at hello@fivethirtysomewhere.com and we’ll be sure to get back to you.
What are your work timings?
Our web shop is open 24/7. Our customer support team is operational Monday - Friday, 10 am to 6 pm.
How can I contact customer support?
If you have any further questions or need assistance, please don't hesitate to contact our customer support team at hello@fivethirtysomewhere.com. We're here to help!
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at hello@fivethirtysomewhere.com